FAQS

What are your office opening times?

Our opening times are:

Monday - Thursday 8.30am - 5.30pm
Friday 8:30am - 5:00pm
Saturday and Sunday: Closed

During hours the office is not opening we have an answer phone service and also email available which will be answered as soon as we can. Please leave details such as name, contact number and anything else that is relevant to your query.

How can I pay?

Our website directs you to pay with Worldpay when you continue through the checkout. This means we don't see your card details and your payment is secure. The following methods of payments are available:

When will my order be delivered and can I track it?

If you order is being delivered by Carrier we have the option to add either your phone number or email address to the order so you will receive a email or text on the day your delivery is due to arrive. The Carrier’s website can also be used to track a parcel. Please call us to receive your consignment number.

Can I have my order sent to a third party?

On request we will deliver to a third party. It is your responsibility to ensure that the order is correct in all respects, including design, fabric type and colour. We recommend that you forward a sample of the fabric to the third party before the fabric is cut, ensuring correct usage.

 

Can I return goods/cancel my orders?

Under the Distance Selling Act, you have the right to return any merchandise except items cut to size or bespoke/made to order products.  Notice to return a product must be given within 14 days of receipt and it must be received back in a resalable condition for a refund to be given.

If you choose to return any product to us, you are responsible for the carriage fees, we are not responsible for any loss or damage in transit or due to bad packing.

Items must be accompanied by our returns form click here for a copy or telephone us and we will forward one to you. 

If you are returning these goods via Royal Mail please obtain a sales receipt and certificate of posting. No refunds can be given without proof of posting. If an item is too large or bulky to send by Royal Mail a courier collection can be arranged. Please contact the office in this instance. 

If you wish to cancel your order or your goods arrive damaged, please phone us on 01691 624023 or email us at sales@jamiltonupholstery.co.uk.  Refunds on return postage on these items will only be given at the basic carriage rate.

Items must be accompanied by our returns form click here.

My product is faulty/damaged, what can I do?

If your goods arrive damaged, please phone us on 01691 624023 or email us at sales@jamiltonupholstery.co.uk.. If you choose to return any product to us, we are not responsible for any loss or damage in transit or due to bad packing.
While ever care is taken to ensure you order is despatched in good condition, before cutting please check that the material is the correct design, colour, quantity and flawless. For double faced material please ensure that the correct face is used.

Items must be accompanied by our returns form click here.

Do you have a minimum order?

Our minimum order for fabrics and trimmings is 2 metres, except where stated otherwise. A tolerance of 5% is recommended to allow for shrinkage.

Fire resistancy

Please state at time of ordering if your fabric is to conform to a domestic FR Standard conforming to BS5852 Part 1 Ignition source 0 & 1, including BS5651 30 minute soak test.

Unless already stated as complying, on suitable fabrics a Contract Upholstery FR finish on suitable fabrics maybe available at an additional charge of £2.50 per metre on all FR orders and will conform to BS5852 Part 2 1990 section 4, Crib 5, including BS5651 30 minute soak test.

An additional 10 days for delivery should be allowed on all additional FR services.