These are just a few emails and letters from 2012-13 that we receive from our customers every day.
(We have so many we're afraid we can't put them all on.)
4th February 2014
"Excellent service, my springs arrived today.
17th December 2013
order has arrived less than 24h after I requested it. A
friendly and efficient service as usual, even in the run-up to Christmas.
11th December 2013
"Dear Sue, I have received the braids just on time and managed to
finish my chair at the class - your choice of braid was just perfect!
Thank you very much for a very efficient service,
5th December 2013
"Just wanted to say
'Thank You' for your prompt delivery service. I placed the order at 4PM and it
arrived by 9AM the following day! Now that's what I call 5*service!!
4th December 2013
for your swift supply. Perfect for the job. Will recommend to others.
28th November 2013
"Thank you for dealing with my
order so promptly. The staples arrived this morning.
18th November 2013
"Not a query- just a big Thank you! Our order with you was placed on Monday 11th November,
material dispatched on Tuesday, and we received completed buttons on Saturday
morning. We are really pleased with
them - a good job done and order completed with great efficiency. Thank you
very much. Sincerely, Pauline"
11th November 2013
like to thank you in particular for your friendly help and advice with my
order. It arrived safely within 24 hours of ordering what a fantastic service
certainly recommend your firm to the other students at the upholstery class.
4th November 2013
"Just wanted to say that I have taken the plunge and got to grips with my 8 dining chairs almost as soon as we arrived back in France! Thank you for your efficiency when we visited your premises last month and, I am pleased to say that the gimp/braid I have replenished on the chairs using my new glue gun look really great. Will be back in February/march for another project. Once again, thanks to all the staff at Milton's.
1st November 2013
"Dear all at J A Milton Upholstery Ltd,
I just wanted to thank everyone for the wonderful service
that we received when ordering the Clun legs for our, as my wife had started to
call it ‘ The 2k futon’; nothing was too much of a hassle from swapping over
the fittings from M8 to M10, to the super speedy delivery. The legs are now fitted and finally our couch has the ‘WoW’
factor it always promised!
A five star service from start to finish,
Kind regards, Greig"
25th October 2013
My order arrived this morning at 8:00. Thank you for your speed and efficiency. It is a pleasure to order from JA Milton.
Kind regards, Jacqueline"
21st October 2013
wanted to say that I thoroughly enjoyed the course, everyone at JA Milton were
terrific, Bob and Alison were awesome and the accommodation at Mereside was
super! The other course attendees were great folk too and I am hoping to
return again to learn more in the not too distant future.
17th October 2013
A bit belated, but just to say thank you and let you know how much
I enjoyed the course. I must find time do get back and do some more. I have
recommended it to lots of people. Do you have an email for Bob to be able to thank him
directly for his super teaching?
Hope to see you soon.
Best wishes, Leigh"
11th October 2013
"Many thanks for the
efforts to get hold of the braid. Its arrived and with the upholsterer.
10th October 2013
Thank you for your quick response to my order, I only placed my very small
order yesterday and it arrived in this mornings post and the job I was doing is
now completed. I won't hesitate in recommending your company to others.
Yours sincerely, Mrs B McClay"
7th October 2013
Rod bought our cane kit to fix his chair and kindly sent us a photo of the finished piece.
restored thanks to your brilliant cane kit!
Many thanks, Rod"
5th October 2013
"I was delighted to receive my order - and by next day too. I am
impressed, thank you. Alice"
3rd October 2013
Josette's parcel arrived to her in France in record time!
I think that you must have teleported the parcel as 2/3 have
just arrived in time for my class at 2pm, can you believe it?!
Many many thanks for the service once again,
2nd October 2013
"This chair was given
to me by my Uncle many years ago and was in a very sorry state in the
loft. I have been able to give it a new lease of life for my grandson
thanks to your help. When I placed my order for various
supplies I made a mistake in the sizing of the seat pad and you very
kindly phoned me to check that I had measured correctly. This kind of
personal service is a very rare thing nowadays - thank you"
1st October 2013
"Thank you they have
arrived and seem spot on. Thank your team for me could you?
23rd September 2013
had to write to say how quick your service is and comprehensive. Bought the
buttons and the needle required to do the job of caring for a much loved chair.
All buttons covered by you and you even supply instructions on how to do the
job! Well done – we will be back. Wish I’d known about you when building my
sons kit car and doing the interior trim.
14th September 2013
"Although my delivery date was next Saturday the twin wheel thingies
arrived at work on Friday - they fit like a glove...may I just say you strike me as being very efficient
6th September 2013
"Hi, Legs have arrived as per order, my wife’s friend is over the moon, or as she
would say all cock a hoop. Thank you very much for such good service.
29th August 2013
"To Michelle & Jo,
My replacement stapler arrived today and seems to work
Thank you for your efforts in arranging a speedy
exchange, they were much appreciated,
17th July 2013
"Thank you for your very swift service, our spring arrived yesterday, and the sofa is now
Many thanks, Mrs Tunnicliffe"
10th July 2013
"Thank you so much for sending the steel gliders to fit to
my Powys feet - which are really lovely and excellent value. I appreciate the
way my enquiry was handled and the very pleasant way your team dealt with this.
7th July 2013
"Dear Sue and Jo,
can't remember if I thanked you both for your invaluable help, and to let you
know that I received the cord safely, but if I haven't THANK YOU SO
Now got to get down to making the cushions, but with everything being
so late this year, I am still planting up 5 window boxes, 4 hanging baskets and
8 pots for the front of the house, then I have the back to do, its all
Hope you all have a great summer, and business continues to
Very kind regards,
2th July 2013
Just to let you know that everything has just arrived which
is brilliant, we are in the middle of the countryside two thirds of the way down
France which makes the three days it has taken absolutely mind
thank you again
"For the attention of Sue, thank you for your email yesterday, the nails arrived safely this morning and match perfectly. I appreciate the effort you have taken in fulfilling my order and I am impressed by your efficiency, thank you once again. Kind regards Anne"
26th June 2013
your help recently regarding a set of springs for my rocking chair. Very
efficient & friendly service from a company that knows its onions. Springs
fitted perfectly, would definitely recommend you to any one
5th January 2013
Thanks for my upholstery materials - all arrived and are excellent.
Thanks for your care.
Thank you for your e-mail and your companies excellent service. My order was received today.
Thank you once again.
"Hi Lee Ann
Thanks for organising the braid so quickly. It is always great when a company goes the extra mile – and your example of pulling together your stock, manufacturer stock and having the additional card made up at short notice, was a great example. Your help is appreciated.
A Furniture Clinic"
Our order arrived here on Friday, it got to us this morning.
The padding is perfect and herself is very happy. Many thanks for the EXCELLENT Customer Service.
Best regards from a sunny SW France!!
"What a fabulous website!!! Have spent a happy time looking at your stock!
Need some of your inexpensive gimp braid in grey for an antique spoonback chair I am having upholstered. Would love some samples to look at. Will need 6 metres in total when I chose one (and anything else I can't resist buying!)
Thanx in advance
"First class friendly company, good customer service, superb products, Beverley L Rees"
Dear Lee Ann,
My parcel arrived this morning! What service! Thank you very much.
Just to say our chair legs arrived today and we are thrilled with them.
We shall definitely be ordering some more soon , when my husband has attached this first set.!!
Incidentally we are thinking of ordering some cork bottoms for them as the chairs will be on a wooden floor.
Thank you also for sending your brochures which are very comprehensive , but also inspiring.
Well done, JA Milton.
"Dear All at J A Milton Upholstery Supplies,
I would like to thank you for your fast and efficient service. I ordered some chair webbing on the 19/9/2012 in the A.M within 24hrs my postman was delivering the goods I had ordered. I was able to start my rocking chair project much earlier than anticipated. Thank you.
"To all at J A Milton
Just a quick note to say thankyou to yourselves and the Royal Mail. I placed a small order with you at about 10.30 am on Monday and less than 24 hours later at about 09.15 am the postman rang the doorbell with my order. The settee was repaired by 10.00.
I regard that as outstanding service by both yourselves and the often maligned Royal Mail.
Once again many thanks for such prompt service, and congratulations on a well designed web-site.
"Jo thanks for this super service it arrived this morning and is now being fitted – thank you so much for your help I know you put yourself out to get that in the post to me.
With much appreciation
Hope you have a great weekend
"Thank you for your phone call and for amending my invoice to include glue sticks. I have been most impressed with your service.
"Just a message to say what excellent delivery and service.
The new castors for my sofa look great.
"Just to say many thanks to you for the service provided, regarding the mini childs swivel chair.
We are so very pleased with this product & your service. Just glad we went to Cosford for the Queen's Jubilee otherwise we would have missed out on seeing your display/chairs.
Thank You again
Once again fabulous service form JA Milton, goods arrived with the post this morning, I think your company should be put in charge of running the Olympics!!!!!!!!!
"Just a quick email to thank you for your very prompt and efficient service. Arrived this morning and I only ordered yesterday! Shall definitely be in touch again.
"Thank you for your service. I placed my order on Saturday and I have just had it today.
I wasn’t expecting my order until at least Wednesday/Thursday and I am so pleased with the service that I've received from start to finish.
Many thanks also for your assistance yesterday. It was greatly appreciated.
Thanks so much for the lovely job you have done on the piano stool. I am really pleased with it. If you let me have the bill I will put a cheque in the post.
Thanks again and please send my regards to Joan & Jo
2nd June 2012
"Thanks for the prompt, efficient & friendly service!
It must be a good company to work for and in if the staff are like you!
31st May 2012
Thank you for expediting my order; it arrived yesterday. All round an excellent service.
Regards David Gosling"
24th May 2012
"Thanks for your message. Yes we are in France at present so tend to leave the phone off!
Yes foam is great and has made an excellent mattress. May I also add that Jo and Lee Ann at J A Milton were extremely helpful in ensuring that I ordered the correct type of foam and that it was cut to the correct size. All in all an excellent buying experience!
"Just a quick email to say many thanks for all your help regarding my delivery. Fantastic service the parcel arrived on Monday.
Very best wishes and thanks again.
15th May 2012
We received the cushions on Thursday. I would like to take this opportunity to thank you for an excellent job done.
We are very happy with the results and look forward to replacing the rest of the cushions in the very near future.
Once again, thank you for a most professional, efficient and friendly attitude.
5th May 2012
Fantastic service, received spring this morning at 8.45am Thank you very much.
Yours Avril Hill"
2nd May 2012
Received the staple gun thanks!
Just been using it and it’s great!! So much better than the dreaded ‘Draper’!!!!
Regards David Bradshaw"
19th April 2012
"All received so promptly.
Thank you for your excellent (as usual) service.
12th April 2012
Fantastic service. Your instant response enabled me to re-spring my armchair within 24 hours, from measuring up to sitting down - comfortably!
Many thanks John Collingwood"
28th March 2012
"Many thanks for you prompt service the braid arrived today and I have my lesson on Friday so hopefully it will all be done by the end of the weekend. No doubt I will be in touch again when in need – but now I have your catalogue.
29th February 2012
Thank you for the efficient, informed, first class service I have received from start to finish.
17th February 2012
"Thank you very much for the replacement needle, I was impressed with your promptness after the first needle went astray in the post. I am extremely impressed with your prompt and reliable service and with the no quibble replacement. I shall certainly use your company again and also spread the word about you.
Karen Walton on behalf of Joan Stringfellow (my mother)"
"I would just like to say how impressed I am with the supply of gimp I ordered in the afternoon of 5th Jan. To my amazement it arrived at 11.15 am on Sat. 7th Jan. I had time to finish off the covering of my dining chairs before my visitors came to lunch at 1pm!!!
Thank you to all our customers who send us letters and emails to say thank you.
So many over the past 24 years, too many to list!