We have had thousands of happy customers during our 30 years of business. Here at J A Milton we pride ourselves in providing high quality products, expert advice and go the extra mile to provide you with a service that will leave you more than satisfied.
As you can imagine, we have received so many customers who have sent in letters and emails over the past 30 years there is just too many to list. Here are some of the nice things our customers have said about our service and products.
Hi Christine,
Just to say thankyou for the prompt and efficient service I received , and buttons were perfect. I will most definitely be recommending my fellow upholsterers to use this service.
Regards,
Sue Ambler
26th November
Thank you so much for the beautiful gimp that I arrived today. The value and quality are fantastic. I will not hesitate to recommend your company 🙂
Sarah
25th November
Really fast delivery of London eye braid to finish off some very sassy French style carver chairs. Matches the damask fabric really well!
Jenny
11th November
Speedy delivery. Easy to use the M8 bolts. Sturdy, well-made sofa legs have really elevated (literally & metaphorically) our sofa.
Thanks
Rebecca
5th November
Prompted service, good product, would be happy to purchase from you again.
Regards
Trevor
4th November
Dear Christine,
Can I just say how impressed I am with your company. It was brilliant to be able to send you a piece of my fabric to you and receive from you a choice of sample braids that matched and toned. I am delighted with the one I’ve ordered. And you have placed my order so quickly thank you.
I will keep your details on record for my next project and will certainly recommend you.
Caroline
4th November
Easy to use website – great reliable products, can buy in smaller quantities and in Shropshire. What’s not to like.
Iain Pitchford
3rd October
Brilliant range of supplies. Delivered very quickly and carefully packaged.
Helen Stephenson
2nd October
Helpful staff who helped rectify a mistake I made when ordering the wrong product.
Thank you Christine
Judy
12th September
Great support for someone brand new to the upholstery business. Prompt, helpful and good incentives for new customers.
Regards
James
10th September
Excellent product and customer service. Would highly recommend.
Regards
Sara
10th September
My order was delivered quickly ,I received exactly what I required to complete my project.
Regards
Rosemary Andrews
4th September
Christine
You surpassed yourself!!
Thank you so much. You have given me an impossible set of choices. I have so many colour combinations I am absolutely immobilised in my decision making🤣
I will take a few days and few views from others before I decide, but thank you, your colour sense is exemplary!
Kind regards
Sharon
10th August
I needed curved needles and strong thread for repairs. I wasn’t able to source them locally but these fitted the bill. Rapid efficient service and reasonable price.
Regards
Arthur
9th August
Great value and arrived super fast which was exactly what I needed. Thank you!
Karen
9th August
Beautiful tools, nicely packaged, well delivered
Regards
Mary Stewart-Hunter
6th August
First attempt at upholstering a bedroom chair, very pleased with the supplies I purchased and the useful “how to” information on the site. Result is good.
Regards
Mandy
5th August
Great service and fast delivery of my items.
Regards
Mrs. Julie Reay
15th July
Quick delivery and gorgeous braid
Dianne Perrin
12th July
Huge range of items and good descriptions to help the novice upholsterer.
Keith Brown
1st July
Fast and speedy service and very easy to order online. Although I only ordered sofa spring twine the experience made me feel like I had placed a big order.
Notifications of each update status was excellent and I knew exactly what stage of the process my order was at.
Andrew
5th June
Great service and price!
Thanks
John
4th June
Order received thank you very much.
Like the smiley faces !!
Kind regards
Paul
3rd June
Always use this company for all my upholstery materials. Fast delivery and reasonably priced.
Regards
Neil
27th May
The webbing stretcher was well made and good quality.
Regards
Robin Rivers
21st May
Great range of stock, prompt delivery, trustworthy specialists.
Regards
Heather Murphy
14th May
Good Morning,
The scissors have arrived and they look absolutely beautiful and of excellent quality to. Thank you for your services I will recommend your company to all in my trade that I work with, once again one big thank you.
Kindest Regards.
Andy Knightley
7th May
Dear sales team,
Thank-you so much for your prompt service and excellent quality of my order of 4 Brasscastor cups and felt pads. They are perfect. 👍
Kind regards
Melanie Corfield
24th April
Thank you so much for such brilliant service as always. Everything arrived so quickly and so well packaged. Now just need to finish my chair!!!!
Regards
Jan Futter
23rd March
I have been using this great company since Joan was in Wixhall. I followed her to Whitchurch then Ellesmere.
I attended a number of Joan’s excellent courses. She is a sad loss. The company continues to be professional but very friendly helpful and informative. There products are of the highest quality and have never let me down.
Elizabeth Camp
21st February
Thank so much for covering my buttons so expertly!
Kindest regards
Anne
9th February
Hi Christine
I just wanted to let you know that I have received the bun feet and have fitted the smaller ones to my footstool and they are great. I’m going to tackle the big ones for the sofa at the weekend!
Your help, answering my queries meant that I was able to go ahead with this knowing what I was doing/what to expect. It was invaluable.
Thank you so much.
Very best wishes
Sara
1st February
As well as quality of all products, I can’t fault the customer service- they go above and beyond.
Regards
Gabrielle Neal
Hi Chris,
I have received the legs for my couch and fitted them without any difficulty. I am delighted with them and I am able to get up and down on the couch easily – which I haven’t been able to do for a while. So thank you very much for this product and for your service. In fact I will be ordering another set for the other couch shortly.
With best wishes,
Keith
9th January
Excellent service, easy to navigate and straightforward website, very prompt delivery with great comms from company and their courier. Excellent advice also given over telephone. Would definitely recommend.
Regards
Steve
12th December
Milton’s were a huge help when I was trying to choose braid for a reupholstered chair. The free samples arrived very quickly.
Regards
Jo
6th December
Great service all round. Website description of materials and their uses makes it easily to make choices, good quality products, easy ordering and prompt delivery services.
Will always use in future for any up coming projects.
Denise Ferriroli
20th November
Quick delivery, always available and , helpful over the phone, and carefully packaged quality upholstering materials.
Thank you!
Katy Smith
8th November
Love your company website, everything under one roof. Ordering was easy and clear, delivery well packaged and on time, good communication from the courier service.
Will use in future for my upholstery needs.
Denise Ferriroli
1st November
I used the sample service and Chris who helped me choose the right Gimp for my fabric was so helpful. On every call the staff are so friendly and extremely helpful.
Regards
Christine
6th October
Excellent service. Arrived quickly and the braid was exactly the colour-way I wanted. Finished off my Nan’s antique piano stool a treat.
Veronica
6th October
Hello Chris,
The order has just been delivered.
Thank you for your advice and good service.
Here’s to upholstery!
Maureen Bennett
6th October
Absolutely excellent. I ordered a set of 4 chair legs late morning one day last week and lo and behold they arrived the following morning.
They were not only exactly what I had been looking for but very reasonably priced.
Thank you J A Milton.
Mrs C. Wills
5th October
Dear Sirs,
Thank you for an excellent product and a very quick delivery (less than 24 Hours) not many firms can beat that.
Regards,
Bob
26th September
Very helpful phone advice prior to ordering online.
Great price for parts which arrived very quickly.
Regards
Brian Coombs
8th September
Hi Christine,
Just to let you know – everything arrived safely this morning – great service.
Thank you so much. If I get the bug of this furniture restoration I certainly know where to come!
Kind regards,
Susan
5th September
Dear Christine,
What amazing service. My order was processed prompt and arrived very quickly. I am so impressed.
Thank you.
Roma
24th July
I purchased a full leather hide from J A Milton to re-cover a set of dining room chairs. The hide was perfect for the job, and the finished product is significantly better than the original!
Purchasing was made very straightforward on the Internet site, the price was excellent and communication and delivery were extremely prompt and efficient.
All in all purchasing from Milton was a great experience and I wouldn’t hesitate to use them again.
Mark Seaton
10th July
Order was shipped quickly – from U.K. to Hawaii!
Was very happy to find J.A. Milton – couldn’t find a reasonable source in the U.S. and they came through.
Thank you.
L. Lau
9th July
As on previous occasions Milton Supplies were first class and good delivery times. Good quality springs and cord and masses of help from the lovely lady I spoke to.
She explained the detail of upholstery springs and guided me on which to buy.
Thank you.
Lesleyann
6th July
Hi Christine,
Your box of materials was safely delivered today, thank you.
Thanks, also, for your advice on Monday afternoon, it was kind of you..
Regards
Michael Oppler,
28th June
Hi Christine,
Very happy with this company that my upholstery friend recommended a few years ago Good range of products, reasonably priced and efficient on delivery
Regards
Debbie
6th June
Extremely efficient and helpful communication. Fast completion and delivery of my order. Great quality products.
An excellent shopping experience.
Regards
Philippa Piper
5th June
An immediate turn around on request for samples. The two sent were perfect matches to the swatch. Likewise the order came by return of post.
Excellent service
Regards
Elizabeth
1st June
Excellent service, high quality product, just what you want!
Norma Patterson
1st June
Very fast efficient service. Used this company many times and never had a problem.
Regards
Caroline Bowser
9th May
Excellent employees who can answer questions and give relevant advice. Unbelievable turnaround on orders Easy to use website and payment system. Quality materials and tools.
Regards
Sue Johnson
4th April
Thank you for the fast delivery Christine.
The quality of your materials is excellent.
Regards
Amit
21st March
Excellent customer service and the covered buttons were perfect.
Highly recommend using this company.
Regards
Frances
3rd March
Status updates on my order hit my inbox – the cane hit my doorstep – I hit the weaving bench – my wife was hit by the beauty of the finished chair – great experience – definitely a hit!
2nd March
All the components I needed to restore an antique chair were delivered to me from J A Milton Upholstery Supplies with minimum delay.
Everything I ordered was in excellent condition and straightforward to fit. Their website contains good videos for technical help.
I will not hesitate to buy other items from them, whenever I need them.
Mr Rankin
25th February
Just finished refurbishing 8 dining chairs using quality materials from J A Milton. Found everything I needed on their excellent website. The chairs look great…very satisfied.
David Astin
9th February
My first order with J A Milton and very pleased with the quality of the products purchased. Arrived promptly and well packaged.
Happy to recommend.
Thanks!
John
6th February
I ordered it, you delivered it and I had the added extra of tool box and tacks.
No fuss, no problems.
Ruth Kemp
3rd February
Such helpful staff!
Great shopping experience.
Sharan Vendor
3rd February
Excellent personal service and quality products
Andrew
2nd February
Hi.
I wanted to let you know this order has been delivered this morning and already fitted.
Thank you very much for your prompt attention – excellent work, well done.
Kindest regards
Phil Cottrell
19th January
Good company, excellent products and prompt service.
Their videos are so helpful.
Angela Bailey
18th January
Prompt delivery, well packaged, happy with quality and price. They kept me informed about delivery as it was over the Christmas period.
Jenni Dennett
17th January
Just to say Happy New Year, and that you must be very proud of the service you provide.
The under carriage of our little Victorian button back chair had collapsed, so it needed new webbing etc:
Your parcel arrived, with everything I needed, and so having watched your Youtube lesson, set to to repair. A few days later it’s all done, and the chair has regained it’s dignity, and position in our living room.
Many thanks.
Dan
5th January
This store has everything you can think of you’ll need to (re-)create furniture. I am repairing an old French headboard and was in need of a strip to fold over the fabric in a straight line.
I had no idea this was actually ‘a thing’, but J A Milton Upholstery Supplies had it, in various sizes, actually. So happy with this store ????????
Jacky Dahlhaus
7th December
Extremely helpful staff, and very speedy service – my first port of call for any upholstery needs.
J Yates
5th December
Super-fast service of samples I needed in a hurry. Have not ordered from them for a few years but always found them very helpful.
An amazing range of products which are very competitively priced. The videos are very helpful too!
Mrs Hilton
10th November
Next day delivery of a quality upholstery tool (web stretcher for seats of dining chair).
Very pleased.
Regards
Nicola
5th November
Dear Christine,
I’ve now fitted the skiver I purchased from .I can’t express enough how pleased I am with the finished result. Outstanding service from you & your team. Thank you so much.
Kind regards
Bryan Drew
Antique restorer
31st October
Thank you for sending my order so quickly – arrived before lunch today !! Brilliant as the Post Office is taking over a week to deliver even first class letters and parcels.
Hilary
13th October
Thank you for your excellent service. The buttons arrived in no time and were perfect.
Kind regards
Lynne
9th October
I was so grateful that the lovely woman I spoke to (Christine) was so helpful in advising on one product over another. My order was here the NEXT DAY!!! I was very impressed. Thank you and I will let you know how my desert water bag turns out.
Thanks.
Terry
6th October
Easy to use website, quick delivery.
Would purchase from this company again.
Wendy Graham
5th October
I wanted to mend a chair and had no idea what to do. I sent for needles and upholstery thread and it arrived immediately.
Thankyou such great service.
Chair mended.
Barbara
4th October
The staple gun was really good for the upholstery job. It came in a handy case together with a tool to take out staples.
Regards
Linda
3rd October
Goods dispatched and delivered promptly, with excellent communication. I also appreciated the informative online “how to” videos
Ms Twigger
3rd October
The tools have arrived and im already using them, fabulous, thanks!!!
Best wishes,
Karin Briden
29th September
Hello Christine
I am writing to thank you so much for the excellent service I have received from you on behalf of J A Milton Upholstery Supplies.
When I incorrectly gave you some wrong information, you have corrected this for me and kindly refunded me the amount I paid by credit card relating to my first order.
I have this morning received the correct springs that I require.
Many thanks
Mike Brownbridge
15th September
I just wanted to say Well Done with all the excellent content that you have put on the website on how to undertake specific upholstery tasks. Really useful!
Thank you for timing the trouble with the education part of your website.
Regards
Edward SW Roskill
6th September
Order just arrived – Lovely hessian, just as it used to be !
Please thank whoever drew the smiley face on the pack.
You made my day.
Super service too. I’ll certainly recommend you to anyone in need of upholstery stuff.
Thanks
Rita
1st September
Just to say thank you for a brilliant service. My order arrived today and I have fixed the new spring so I can now sit comfortably on my sofa.
Thanks once again for brilliant service and delivery.
Kind Regards
Martin
26th August
Good Afternoon,
Buttons have arrived today and I’d like to thank you for perseverance and the end result!
Your service and communication are second to none.
Many thanks
Gabrielle
18th August
Good Afternoon ,
Just wanted to thank you for your prompt delivery of my order #83113 sent in on 16th August … delivered to my doorstep today at 11am.
Great service & very helpful telephone customer service prior to my order.
Kind regards
Hilary Renton
17th August
Hello Chris,
Thank you very much for your help, and very impressed with the service…..
Have a great evening.
Brian Cuthbertson
10th August
J A Milton have been very helpful with enquiries about how to do certain jobs and been able to advise quickly and professionally.
Products are good quality and arrive quickly.
Victoria Jeffery
3rd August
The product was as described. The feet were exceptionally well wrapped and arrived very promptly. Excellent service
Penny Barker
3rd August
Excellent service! It was very easy to find everything I needed. The hints and tips section with video tutorials is really helpful.
Christine Sellwood
3rd August
Free fast sample service, followed sending what I chose very quickly.
Cannot fault service or product.
Hilary Matthews
2nd August
Excellent service throughout and worth the postage charge for speed.
Sent my fabric swatches to get a braid matched and got 4 samples of braid back to choose from. Such a great idea and you can say if you want to match or contrast using other colours.
Prices were very reasonable and quality excellent. My talented upholsterer has kept your business card, he was impressed!
Thank you J A Milton.
Pete
1st August
I ordered replacement bun feet for a large footstool at 3pm on Wednesday. They arrived at 9 am the next day!
Deborah Gohl
7th July
Prompt service, next day delivered.
Helpful customer service, quality product. The advice I received before using the product helped complete the job.
Mr Grannell
5th July
You have an excellent stock of all I need for my projects and you obviously have a professional team which backs your reputation for good quality of service.
G Ghirardello
7th June
I’ve always found J A Milton to be helpful and very prompt with delivery. There’s not much they don’t know about upholstery. Would highly recommend them.
Thank you
Sarah
3rd June
The website was very easy to use and the videos extremely helpful. Ordering was easy, the quality of the products was excellent and I would not hesitate to recommend to anyone.
Regards
Theresa Gale
3rd June
Dear Christine
Thank you very much for your help with this. The product was lovely, just not the right fit. And your customer service is perfect!
Many thanks again.
Lisa Thorne
20th May
Well priced with a good website and efficient service. Communication good at all stages.
Can’t fault Good selection of materials. We use them for our business and will continue to do so!
Great little company, efficient and great value!
Chris
11th May
Easy to order found just what I wanted and it was delivered very quickly. Was so easy that myself an elderly partially disabled person was able to get exactly what I wanted without any hassle Thank you ???? again
Mrs Celia Russell
3rd May
Prompt service and a quality product! You can’t ask for better than that! recommended!!!
James Duffy
2nd May
The staff are really helpful. They will give advice if you need it and go out of their way to make buying for upholstery projects as easy as possible. Brilliant!
Mrs Heather Raeburn
2nd May
We are in the process of reupholstering our sofa, and found that J A Milton Upholstery Supplies offer a much larger range of materials than any of the other companies we looked at.
We are really pleased with the colour and value for money of the cloth we have chosen. We dealt with Lee-Ann who promptly assisted us in a friendly and helpful manner.
An exceptional company and service which we would highly recommend.
Sharron Radford
12th April
Easy to order and arrived promptly. Well packaged and all items supplied. Useful guides on website to guide a beginner in upholstery
Mrs Passfield
12th April
As ever, the quality of the materials was excellent & order placed in the afternoon was delivered the following morning
Grenville Peacock
5th April
As always, a pleasure to purchase from J. A. Milton. It’s great to be able to speak to someone knowledgeable on the phone to discuss exactly what I need and to receive my order promptly and efficiently.
D Perry
5th April
Flawless searching for products, ordering, paying and receiving. Can’t ask for more. Use with confidence.
Steve
1st April
I would like to say how pleased I am with my braiding that I purchased from yourselves. It is of great quality and the colours are perfect for what I’m doing with it. Definitely would recommend your business.
Fiona
31st March
My small order arrived as notified what brilliant service from you, thank you so much
Sue
29th March
Thanks so much for all your help and advice Christine. I am an absolute beginner, but I think my chairs turned out pretty well.
Monica
19th March
Fabulous quality products. Quick easy and efficient. Excellent telephone response with friendly sales team. I would definitely use them again and wouldn’t hesitate to recommend.
Regards
Amanda
7th March
Dear Chris
I just thought I would drop you a note to say the foam seat pads have arrived safely this week. They are perfect, I am very happy with them and with the ease of ordering from you. Excellent service all round. Thank you.
Regards
Tim Noble
4th March
Dear Christine
Thank you for exchanging the springs for us so quickly. They are now fitted into my granddaughter’s favourite chair (which is why we didn’t have it to hand to measure properly). The chair was her great great grandad’s so on its 5th generation. Hopefully good for the next 100 years now.
Thank you
Kind regards
Sue
3rd March
Thanks so much for your assistance Chris.
I was really thrown when I found this new element in chair construction yesterday. I have had such wonderful service from your company, I can’t thank you enough.
One of these days my grandchildren will teach me how to transfer photos from my phone to my computer so I can send you photos of my projects.
Have a lovely day,
Monica
16th February
A very helpful company to deal with. Chair springs arrived within 2 days, chair fixed and job done
Thank you!
Annette Naughton
12th February
They may be more expensive but they are without a doubt the best quality. Excellent service.
Helen
8th February
Thank you so much for both my orders which arrived very quickly.
I am a novice when it comes to upholstery but watching your drop in seat videos inspired me to have a go with my old dining chairs.
The webbing had failed and the seats sagged badly. Your traditional webbing, tack hammer and webbing stretcher are brilliant and 10 chairs are now ready for the next family gathering!
Thank you.
Sheena Wilding
3rd February
The best quality products – delivered next day!
Vanessa Elliott
2nd February
A very good service thank you and staff where very helpful when I phoned up.
David Fotheringham
2nd February
Hi Christine
I just wanted to say a very big thank you for the excellent service with the sample braids you sent to me – spoilt for choice! But choose I have and just placed my order.
I will certainly use your company again – so refreshing to find good customer service these days – again thank you
Lesley Richardson
26th January
Dear Christine,
Many thanks for the quick turnaround of the buttons. Really couldn’t believe you had processed them the day after I sent the fabric! We are only getting post very sporadically, so delighted that the fabric reached you the next day and the covered buttons are now already back with us. Many thanks!
Kind regards,
Anthea
20th January
Hi Natasha,
Just to say many thanks for the prompt despatch of my order. They arrived promptly next morning and the springs fitted a treat into the old clips.
Job done!!!
Brilliant service!!!
Regards,
Ian B.
19th January
We had this beautiful feedback left on one of our YouTube video
“Beautifully filmed, demonstrated and described. No additional questions!!! Even hints and tips about fabric. Thank you so much for all 3 parts. I’m fairly confident I can make a decent job of my old dining chairs.”
17th January
This is the second time I have used JA Milton for my (amateur) upholstery projects. I find the website easy to navigate and the advice/videos very helpful. I would definitely place my next order with them.
Sharon
5th January
I have just had one of the best online shopping experiences in ages
The speed with which you packed and shipped the kit and the choice of an excellent courier mean that I will look first next time I need products in this range!
Thank you so much
Ted
15th December
Hello Christine
Stunned, and very pleasantly surprised !!
My order arrived this afternoon in tip-top condition and its only Tuesday !!
Brilliant and many thanks to you and your despatch team, plus a very efficient and effective APC Courier
Chris
7th December
Thank you for your impressive and very swift response. Received them yesterday am and fitted them right away. They are exactly what we wanted.
Thank you very much.
Ron Cromar
4th December
Great website I found it easy to find what I needed. The delivery was quick and the products were of a high quality. Will definitely recommend this website and I will be using it again.
Susan Farquharson
1st December