Customer Feedback

What our customers say

We have had thousands of happy customers during our 30 years of business. Here at J A Milton we pride ourselves in providing high quality products, expert advice and go the extra mile to provide you with a service that will leave you more than satisfied.

As you can imagine, we have received so many customers who have sent in letters and emails over the past 30 years there is just too many to list. Here are some of the nice things our customers have said about our service and products.

Dear customer service,

I’ve received my order and am very pleased with it.
Thanks ever so much for a great service, particularly at the moment.

Kind regards,
16th January

Thank you so much for your quick and excellent service. The materials provided were of good quality and the DVD very clear and helpful. I am delighted with my finished stool…and this was my first project of this type.

Margaret Adams
11th January

Thank you so much!

Parcel arrived this morning and I shall be launching into the project this afternoon.
Despite coming from a long line of ‘people who are born with a needle and thread in their hand’ I have never attempted upholstery.

At 61 and in lockdown, with six oak framed arts & crafts dining chairs begging me to bring them to life again, I can’t wait to get going – and will be following your video tutorial.

I’ll keep you posted!

Best wishes,
11th January

A HUGE thank you for your speedy response to this issue. I am massively impressed by your customer service for what was a tiny order. I will be telling all my upholstery buddies and will definitely be coming back to you for more supplies as and when I need them

Merry Christmas to you all

22nd December


I just wanted to say a big thank you for the excellent and efficient service on my order last week.  Delivery was super fast.  It was only a small order but glad we could help a small family business in these difficult times.

Best wishes for Christmas and the new year.

Adele Smith
13th December

Thank you very much for my order. In spite of the fact it was a very small order, it was beautifully packaged and dispatched promptly. Even the samples I had previously ordered were so nicely presented and, I think,  free !

What a pleasure to deal with such a professional company.

Best wishes,
Barbara Adams
11th December

Many thanks! Everything as requested and delivered within 24 hours from order. Very impressive.

Ian Wallis
9th December

Just wanted to contact you to say thank you for the service I’ve had.

My order arrived yesterday, everything was exactly as described. 

I have been able to fix the broken springs on my sofa at a fraction of the cost of buying a new one! 

Thank you 
Anne Denniston 
2nd December


I just wanted to say how impressed I was both with your wide choice of braid/gimp and with the sample service.
Knowing that the colours on my computer screen are not always accurate, I was pleased to see the option to send in a fabric sample instead.

Katie sent me a lovely selection of braids to tone with my fabric by return of post, so I was able to then place an order and add the finishing touched to my chairs.

Thank You
28th November

Absolutely brilliant service. I only placed the order yesterday and it has arrived … amazing.

Gold star to everyone.

Mrs Calcutt 
11th November

Exactly what I wanted. Easy ordering – this was the first time I had used J A Milton. Prompt delivery. Website has really useful ‘how to’ videos.

I will use J A Milton again.

9th November


I just wanted to say thank you for my sofa repair supplies. Thanks to your excellent website I was able to purchase exactly what I needed, even though I’ve never fixed anything as complicated before and had no idea what I would need. I’ve mended my sofa and am now sitting comfortably (I just need someone to come and tell me a story now!)

Thank you

Jen Best
15th October

Dear Christine,

I would like to thank you for this order.  I bought the gas struts to replace some in a toy box and they were perfect!

The transaction went smoothly from start to finish which was great.

Many thanks,

Yours sincerely

Jan Bolton
14th October

J A Milton

I’d just like to thank you for the speedy service you provided with my small order for springs. Broken springs removed and new ones fitted all in a day.

Thanking you

Kind regards
Steve Price
29th September

Dear Madam,

My order has been delivered today without any problems. I would just like to say thank you very much for the excellent service that you have provided. From the friendliness of the staff to the fast dispatch and delivery, superb service. I will definitely recommend your company, five stars.

Stay safe and well,
Michael Winch
23rd September

Dear All at J A Milton,

With some excellent advice from the sales team I purchased the Senco pneumatic stapler package. The package comes with compressor, stapler, air hose and two connectors, a well packaged and speedy delivery and excellent value for money.

I am a professional antique restorer and upholsterer and have been using this product for a couple of weeks now and I am very impressed with the quality and performance. I highly recommend the product and the great advice from J A Milton.

Martin Cox Cox & Pierce Antiques
18th September

J A Milton,

Fast delivery, a company you can trust for all your upholstery needs, will be buying again, in fact I’ve already purchased materials again the day of the first purchase delivered, highly recommended.

3rd September


Our order was delivered the next day and we were kept informed of the progress. The quality of the product was excellent. We have used it and are delighted with the results. Thank you.

P & K Howell
2nd September

Dear J A Milton,

Love the website with all the videos and outstanding customer service too. Highly recommended and will certainly return.

L Lewis
1st September