Customer Feedback

What our customers say

We have had thousands of happy customers during our 30 years of business. Here at J A Milton we pride ourselves in providing high quality products, expert advice and go the extra mile to provide you with a service that will leave you more than satisfied.

As you can imagine, we have received so many customers who have sent in letters and emails over the past 30 years there is just too many to list. Here are some of the nice things our customers have said about our service and products.

Dear J A Milton

I wanted to order products to reupholster a chair and was uncertain of exactly what I would require. The person on the telephone was very helpful in guiding me on the products I needed and the website easy to navigate and order from. Despite being in the middle of corona virus lock down the goods were then delivered in a timely way. I am now about to order products for my next project!

Jackie Lonsdale
10th August 2020


I felt I must email you to thank you for the absolutely fabulous service I received from you over my order for covered buttons. From the moment I placed the order over the phone until I received the order the order back .

Thank you very much.

P C Kilby
3rd August 2020

Dear Natasha

Thank you for your excellent service and our order which arrived so promptly yesterday.
We now have everything we need for our upholstery project.

Kind Regards
Brian Fernihough
16th July 2020

I found the website very helpful with lots of tips and hints that I used to reupholster a 60 year old chair which my parents bought when they were first married. I have never attempted re upholstery before, I have worked with material for clothing etc but this chair has been a challenge for me. Thanks to the comprehensive list of equipment and materials available, the J A Milton website has been so useful for me. The items I ordered arrived in good time and well packaged. I have just completed the chair and I am so pleased with it.
Thank you J A Milton

13th July 2020

Whenever I have contacted J A Milton Upholstery Supplies to either order something or to ask for advice I have always found them to be very helpful efficient and knowledgeable. This makes dealing with them a pleasant experience, I would certainly recommend them to anyone who was looking for a good upholstery retailer.

Jennifer Burrows
10th July 2020

Hi Lee-Ann

Brilliant upholstery supplier which has everything you need, great delivery and really useful and interesting instruction videos online.

Sue Hubbard
9th July 2020

Hi Lee-Ann

I’ve only just started using J A Milton and from now on I won’t use anyone else for my upholstery needs. Excellent quality, reasonable price and really fast delivery.

Elaine Elsey
1st July 2020

Dear J A Milton

I just wanted to reiterate how pleased I was with your service and products and will be back in touch when I get another project underway. Herewith my first project using my husbands old ties!

Thank you again.

Kind regards

Sue Storey
14th June 2020


I finished the chairs today and thank you for your help. 

Best wishes

11th June 2020

To All at J A Milton

Just want to say a massive thank you for the quality of service I received during this time we are all experiencing.

Again Thank You

Kind regards

Wendy Robshaw
6th June 2020

I cannot fault the company in any way. Very well priced, prompt with sending out the samples and wonderful quality. You sense with contact on the phone for advice etc it’s a great honest British company. We are so delighted with the finished product antique chairs recovered after 40 years. A+ point of COVID

Richard Nelder
1st June 2020

Dear Christine,

What a fantastic example you are to all on line companies.

I needed to repair some upholstery of great loving memories of my dear wife of 60 years who passed away recently. I looked up upholstery supplies and found your site which is what every site should be like. Found what I wanted and it was delivered in days.

If you want recommendations just ask me – fantastic.

Not all sites are like yours, I am still awaiting delivery of something I ordered 9 weeks ago!


Mike Waller
30th May 2020


Just a quick email to say that your order was successfully delivered this morning.  I am very Impressed by the level of service, very much appreciated by a household in shielding.

Timeline so far:

  • Friday evening – Daddy breaks spring on nursing glider chair
  • Saturday – Finds your website amongst others when researching how to fix chair
  • Sunday am – Orders necessary materials and even gets a non-automated email back with invoice.
  • Monday bank holiday
  • Wednesday by 9.30am – Order received.

I only hope that Daddy being a first-time upholsterer can be as swift repairing the chair!  I should point out that finding the time is always a problem as the twin daughters, who were the reason for buying the chair, are now 11!

Long may you have custom, stay safe

Jonathan Forsyth
27th May 2020

Dear Christine

Very many thanks for the No 13 cane which was delivered today. I can now put the finishing touches to the second chair I have re canned.

It is a wonderful service you offer, particularly at this difficult time.

Best wishes and stay well

Mo Bennett
20th May 2020

Fantastic very fast service! Under the current circumstances the service was unbelievable. Much appreciated.

Keep safe all of you and thank you again.

Jenny Burke
16th May 2020