Customer Feedback

What our customers say

We have had thousands of happy customers during our 30 years of business. Here at J A Milton we pride ourselves in providing high quality products, expert advice and go the extra mile to provide you with a service that will leave you more than satisfied.

As you can imagine, we have received so many customers who have sent in letters and emails over the past 30 years there is just too many to list. Here are some of the nice things our customers have said about our service and products.

J A Milton have been very helpful with enquiries about how to do certain jobs and been able to advise quickly and professionally.

Products are good quality and arrive quickly.

Victoria Jeffery
3rd August

The product was as described. The feet were exceptionally well wrapped and arrived very promptly. Excellent service

Penny Barker
3rd August

Excellent service! It was very easy to find everything I needed. The hints and tips section with video tutorials is really helpful.

Christine Sellwood
3rd August

Free fast sample service, followed sending what I chose very quickly.

Cannot fault service or product.

Hilary Matthews
2nd August

Excellent service throughout and worth the postage charge for speed.

Sent my fabric swatches to get a braid matched and got 4 samples of braid back to choose from. Such a great idea and you can say if you want to match or contrast using other colours.

Prices were very reasonable and quality excellent. My talented upholsterer has kept your business card, he was impressed!

Thank you J A Milton.

1st August

I ordered replacement bun feet for a large footstool at 3pm on Wednesday. They arrived at 9 am the next day!

Deborah Gohl
7th July

Prompt service, next day delivered.
Helpful customer service, quality product. The advice I received before using the product helped complete the job.

Mr Grannell
5th July

You have an excellent stock of all I need for my projects and you obviously have a professional team which backs your reputation for good quality of service.

G Ghirardello
7th June

I’ve always found J A Milton to be helpful and very prompt with delivery. There’s not much they don’t know about upholstery. Would highly recommend them.

Thank you
3rd June

The website was very easy to use and the videos extremely helpful. Ordering was easy, the quality of the products was excellent and I would not hesitate to recommend to anyone.

Theresa Gale
3rd June

Dear Christine

Thank you very much for your help with this.  The product was lovely, just not the right fit.  And your customer service is perfect!

Many thanks again.

Lisa Thorne
20th May

Well priced with a good website and efficient service. Communication good at all stages.

Can’t fault Good selection of materials. We use them for our business and will continue to do so!
Great little company, efficient and great value!

11th May

Easy to order found just what I wanted and it was delivered very quickly. Was so easy that myself an elderly partially disabled person was able to get exactly what I wanted without any hassle Thank you 😊 again

Mrs Celia Russell
3rd May

Prompt service and a quality product! You can’t ask for better than that! recommended!!!

James Duffy
2nd May

The staff are really helpful. They will give advice if you need it and go out of their way to make buying for upholstery projects as easy as possible. Brilliant!

Mrs Heather Raeburn
2nd May

We are in the process of reupholstering our sofa, and found that J A Milton Upholstery Supplies offer a much larger range of materials than any of the other companies we looked at.

We are really pleased with the colour and value for money of the cloth we have chosen. We dealt with Lee-Ann who promptly assisted us in a friendly and helpful manner.

An exceptional company and service which we would highly recommend.

Sharron Radford
12th April

Easy to order and arrived promptly. Well packaged and all items supplied. Useful guides on website to guide a beginner in upholstery

Mrs Passfield
12th April

As ever, the quality of the materials was excellent & order placed in the afternoon was delivered the following morning

Grenville Peacock
5th April

As always, a pleasure to purchase from J. A. Milton. It’s great to be able to speak to someone knowledgeable on the phone to discuss exactly what I need and to receive my order promptly and efficiently.

D Perry
5th April

Flawless searching for products, ordering, paying and receiving. Can’t ask for more. Use with confidence.

1st April

I would like to say how pleased I am with my braiding that I purchased from yourselves. It is of great quality and the colours are perfect for what I’m doing with it. Definitely would recommend your business.

31st March

My small order arrived as notified what brilliant service from you, thank you so much

29th March

Thanks so much for all your help and advice Christine. I am an absolute beginner, but I think my chairs turned out pretty well.

19th March

Fabulous quality products. Quick easy and efficient. Excellent telephone response with friendly sales team. I would definitely use them again and wouldn’t hesitate to recommend.

7th March

Dear Chris

I just thought I would drop you a note to say the foam seat pads have arrived safely this week.  They are perfect, I am very happy with them and with the ease of ordering from you.  Excellent service all round.  Thank you.

Tim Noble
4th March

Dear Christine

Thank you for exchanging the springs for us so quickly. They are now fitted into my granddaughter’s favourite chair (which is why we didn’t have it to hand to measure properly). The chair was her great great grandad’s so on its 5th generation. Hopefully good for the next 100 years now.

Thank you 

Kind regards 
3rd March

Thanks so much for your assistance Chris.

I was really thrown when I found this new element in chair construction yesterday. I have had such wonderful service from your company, I can’t thank you enough.

One of these days my grandchildren will teach me how to transfer photos from my phone to my computer so I can send you photos of my projects.

Have a lovely day,
16th February

A very helpful company to deal with. Chair springs arrived within 2 days, chair fixed and job done

Thank you!

Annette Naughton
12th February

They may be more expensive but they are without a doubt the best quality. Excellent service.

8th February

Thank you so much for both my orders which arrived very quickly.

I am a novice when it comes to upholstery but watching your drop in seat videos inspired me to have a go with my old dining chairs.

The webbing had failed and the seats sagged badly. Your traditional webbing, tack hammer and webbing stretcher are brilliant and 10 chairs are now ready for the next family gathering!

Thank you.

Sheena Wilding
3rd February

The best quality products – delivered next day!

Vanessa Elliott
2nd February

A very good service thank you and staff where very helpful when I phoned up.

David Fotheringham
2nd February

Hi Christine

I just wanted to say a very big thank you for the excellent service with the sample braids you sent to me – spoilt for choice!  But choose I have and just placed my order.

I will certainly use your company again – so refreshing to find good customer service these days – again thank you

Lesley Richardson 
26th January

Dear Christine,

Many thanks for the quick turnaround of the buttons.  Really couldn’t believe you had processed them the day after I sent the fabric!  We are only getting post very sporadically, so delighted that the fabric reached you the next day and the covered buttons are now already back with us.  Many thanks!

Kind regards,

20th January

Hi Natasha, 

Just to say many thanks for the prompt despatch of my order. They arrived promptly next morning and the springs fitted a treat into the old clips. 

Job done!!! 

Brilliant service!!!

Ian B. 
19th January

We had this beautiful feedback left on one of our YouTube video

“Beautifully filmed, demonstrated and described. No additional questions!!! Even hints and tips about fabric. Thank you so much for all 3 parts. I’m fairly confident I can make a decent job of my old dining chairs.”

17th January

This is the second time I have used JA Milton for my (amateur) upholstery projects. I find the website easy to navigate and the advice/videos very helpful. I would definitely place my next order with them.

5th January

I have just had one of the best online shopping experiences in ages

The speed with which you packed and shipped the kit and the choice of an excellent courier mean that I will look first next time I need products in this range! 

Thank you so much

15th December

Hello Christine

Stunned, and very pleasantly surprised !!

My order arrived this afternoon in tip-top condition and its only Tuesday !!

Brilliant and many thanks to you and your despatch team, plus a very efficient and effective APC Courier

7th December

Thank you for your impressive and very swift response. Received them yesterday am and fitted them right away. They are exactly what we wanted.

Thank you very much.

Ron Cromar
4th December

Great website I found it easy to find what I needed. The delivery was quick and the products were of a high quality. Will definitely recommend this website and I will be using it again.

Susan Farquharson
1st December

Good Morning, 

Just a quick note to let you know the above order has arrived securely packaged and to thank you for a wonderful service. 

The actual box of goodies is the most delightful idea for a gift.  Thank you. 

Best wishes to you all
Mrs D H Melody
23rd November

Order turned around very quickly.

Product easy to use and excellent quality

Bridgit Beynon
8th November

Very good service, online shop is excellent.

Helpful ‘hints and tips’ section and prompt responses to queries.

Sarah Mackie
2nd November

Excellent service from order to delivery.

Quality product, a replacement tension spring for my Grandma’s old chair.

Many thanks
A Phipps
2nd November

Brilliant first class service, good communications, delivered quickly and well packed.

Good quality braid.
Would definitely recommend.

Ms Dunn
2nd November

Fantastic service!

So quick and the extras that we offered with my upholstery kit were a really good quality.
So pleased with everything.

Sue Cusack
1st November

I like that you give advice on the use of your products.

My order arrived quickly and was well packaged. I like your website.

As an amateur upholsterer, the description and use of products are very helpful.

Thank you
Anne Dale
4th October

Hi Chris,

The samples came through and I must say that your company is the most professional one that I have dealt with regarding samples!! 😊😊

I really loved the information card that was attached to each sample. It really was most helpful.

Stephen Thomas
4th October

Thank you Christine never had such good and honest service.

23rd September

A wonderful experience as always.

I placed my order for bespoke buttons on Thursday morning, posted the material the same day, received confirmation of receipt of material on Friday. Received newly made up buttons on Saturday.

Thank you Paula and all at Milton’s.

Rosemary Littlewood
2nd September

Thanks to Tasha for sending me the braid samples, which arrived very promptly and really helped me decide on the right colour – an excellent service!

Nicandra Walker
5th August

I was kept well informed about the progress of my order which I very much appreciated.

I have also been watching some of your videos which I have found very helpful, they have given me valuable information and guidance. My edge stitching is much improved as a result!!

Thank you!
John Gough
4th August

Thank you very much! Amazing service.
The webbing arrived really quickly.

Much appreciated.

Kind regards
Jill Thomas
24th July